|
|
|
|
   
|
||||||
|
|
Industry: Aerospace
Resides: Salary: US $Open
Relocate: Yes
On
the Market: MANUFACTURING/QUALITY MANAGER
Customer Oriented * Quality Driven * International Operations Results-driven Operations manager with over
14 years of progressive production experience in both quality and manufacturing
disciplines. Combines modern manufacturing philosophies and proven
systematic approaches to consistently deliver strong operating and financial
results. Experienced in J.I.T., T.Q.M, ISO9001 Quality System and
Lean Manufacturing.
EXPERT QUALIFICATIONS:
* Key Account Management * Project Management and Support * Continuous Process Improvement * Expert Computer Skills * Training/Development/Team Building * Blueprint/Electrical Schematic Reading * Advanced System Troubleshooting * FAA/FAR Regulatory Compliance * Team Leader/Facilitator/Member * Inventory and Quality Control * Production Scheduling * Continuous Process Improvement * Innovative Solution Development * Windows 95/98/2000/XP * MS Office/Word/Excel/Outlook/Access * PowerPoint/Freelance/Visio PROFESSIONAL HISTORY
CUSTOMER QUALITY SUPPORT ACCOUNT MANAGER, (Confidential)
Washington 1989-Present
Provided technical liaison services during
the production and delivery of (name) aircraft between the customer, manufacturing,
quality assurance and upper management. Ensured that the customers
expectations and needs were met, provided mediations services to resolve
differences. Developed and implemented innovative solutions to complex
issues. Assisted airline representatives or acted on their behalf
for final aircraft acceptance during the delivery phase.
* Established and published uniform customer acceptance criteria to reduce variability. * Conceived and developed web-based customer defect tracking system to reduce repeat defects at delivery and provide information to appropriate organizations and upper management. First year cost savings of over $506,000. * Key account manager for Delta Airlines, Condor, International Lease Finance (ILFC) and (Company name) Business Jets. * Significantly reduced Customer in-service quality issues by tracking defects, developing trends and instituting corrective-action at the factory, resulting in a reduction of customer complaints by 58% and reduced customer representation at the factory by 27%. FINAL ASSEMBLY PRODUCTION MANAGER, (Company
name), Washington 1985-1989
Directed the activities of 25 union hourly
mechanics, electricians, plumbers and test technicians during the production
and testing of (name) airplanes. Responsible for planning workload,
developing manpower requirements, employee training, line safety and product
quality. Enforced compliance of all applicable company policies,
procedures and government regulations (FAR’s, OSHA and ISO 9001 standards).
* Consistently met and exceeded production goals within budget constraints by reducing unscheduled rework by 24%. * Decreased labor costs by cross-training employees and staff realignment. * Participated in the development and implementation of the moving assembly line for the (name) final assembly organization increasing the production capability by 33% at a cost savings of over $6,000,000 the first year after implementation. LEAD FUNCTIONAL TEST MECHANIC/ELECTRICIAN,
(Company name), Washington 1979-1985
Performed aircraft systems testing and verification
to applicable engineering, customer and company requirements. Interpreted
engineering drawings, electrical and plumbing schematics and formulas.
Assisted other employees with troubleshooting of hydraulic, mechanical
and electrical systems.
* Conferred with and made recommendations to engineering to resolve defects. * Accomplished quality audits to confirm adherence to established Company and FAA Regulations. * Accomplished any out of sequence work when required. * Insured that daily crew assignments were accomplished in a timely manner. JET ENGINE TEST CELL TECHNICIAN, United States
Air Force 1973-1979
Performed operational testing of engines after
maintenance and overhaul in both static and portable test cell.
* Attained position as NCOIC Test Cell Operations. * Awarded two commendations for developing improved procedures. * Conceived and developed remote engine trim capabilities for TF30 Engines. * Represented my Wing at several technical order conferences. EDUCATION
Infotec, Training for MCSE and MCSD Certification
Bellevue Community College, Business Administration Certificate North Seattle Community College, Electronic Technician Certificate Community College of the Air Force, Liberal Arts Chief Sealth High School KEYWORDS --Account Management -- Aerospace -- Aviation
-- Airplane -- Aircraft -- Manager -- Supervision -- Supervisor -- Manufacturing
-- Production -- Assembly -- Customer Field Service -- Computing -- Quality
Assurance -- Quality Control -- Total Quality Management (TQM) -- Define
and Control Configuration (DCAC) -- Manufacturing Resource Management
(MRM) -- Continuous Quality Improvement (CQI) -- Enterprise Resource Management
Program (ERP) -- Lean Manufacturing Technician -- Technical Support --
Consultant -- Mechanic -- Electrician -- Electrical -- Functional Test
-- Technical Writer -- Process Control -- Resume -- Computer -- Windows
-- Windows NT -- MSDOS -- DOS -- Windows 2000 -- Windows XP -- Microsoft
Office -- Word -- Excel -- PowerPoint -- Access -- FrontPage -- Outlook
-- Lotus Notes -- Visio
|
|
|
|
