 |
Engineering
Technician, 04454
Industry:
Various, systems engineering
Resides:
Minnesota
Salary:
Open
Relocate:
Yes
On
the Market:
RECRUIT
OBJECTIVE:
Seeking an Engineering Technician or a Field Service position. Offer over
17 years technical experience in computers, data networks, and telecommunications.
Proven track record in the area of high tech computer and telecommunications
equipment and field service. Skilled at resolving complex technical problems.
A team player that is resourceful, self motivated, detail orientated,
and maintains a positive attitude.
JOB HISTORY:
Employer:
(Confidential - Rehire- Previous employer) MN
Job Title:
Systems Analyst
Start Date:
07/2002
Duties: System Analyst position within Enterprise Support providing
client and field support for EMC Clariion SAN disk subsystems. Delivering
support services to current customers under a third party maintenance
program.
Responsibilities include diagnosing problems that are submitted by Unisys
clients or Unisys field support; providing solutions to client problems;
assisting in problem resolution; problem replication; root cause analysis;
and proposed corrective action.
Employer:
Qwest Communications International - Minneapolis, MN
Job Title:
Customer Engineer
Start Date:
05/1997
End Date:
06/2002
Duties: Responsible for implementation, management, monitoring,
and capacity for customer's data network infrastructure. Provide tier
2 customer support, troubleshoot and resolve LAN and WAN data network
problems.
Manage customer's data networks by providing 24X7 network monitoring and
tier 2 technical support. Work with carriers to resolve digital circuit
problems (Frame-relay, ATM, ISDN,DS0,T1,T3).
Configured routers to support SNMP polling and trap handling for our network
management servers. Also configure static routes, protocols, and interfaces
per customer request.
Provide pro-active monthly analysis reports of assigned customer accounts.
The reports include trend analysis, health index of the managed device
and its ports, and a summary of trouble tickets that occurred.
Serve as the customer's main point of contact. Responsible for managing
the customer's experience and ensuring 100% satisfaction.
Provisioned the customer's network into the network management system.
Created network maps and special customer notification procedures.
Lead Customer Engineer for the development and deployment of DSL/Megabit
service.
Employer:
Computer Network Technology - Plymouth, MN
Job Title:
Diagnostic Engineer
Start Date:
09/1993
End Date:
05/1997
Duties: Responsible for 1st level technical support of the CNT ChanneLink
and SAN product lines.
Experienced with unlimited distance channel extension of FIPS-60 Bus &
Tag, ESCON, and SCSI interfaces, over a WAN on an IBM or Unisys mainframe
computer system or network.
Responsible for troubleshooting the CNT devices, network WAN and LAN problems,
as well as identifying customer related peripheral problems.
Perform field installs, software and hardware upgrades, and maintenance.
Familiar with SNA controllers, 3172 Gateways, FEP/NCP, channel to channel
communication, and IBM VM/VMS operating system terminology and IOCP gens.
Employer:
Unisys Corporation - Roseville, MN
Job Title:
Technical Specialist
Start Date:
03/1985
End Date:
09/1993
Duties: Responsible for 2nd level field support, engineering support,
and systems test of the Unisys 1100/2200 mainframe product line.
This includes diagnosing and resolving mainframe computer system issues
and serve as an engineering interface to divisional support centers worldwide.
In depth knowledge of CPU, I/O, I/O caching (XPC), Host LAN Controller,
system console, and main store.
Monitor field problems and duplicate them; perform root cause analysis;
perform product quality audits; review and maintain customer service documentation;
and periodic maintenance field trips.
Provide engineering support by assisting designers in the verification
of hardware design prior to build. Used state of the art CAD simulation
tools to find and correct design flaws.
Perform systems tests of new 1100/2200 mainframe products and software.
Worked with the New Product Test and Integration team to establish controlled
hardware and software release levels; and develop installation processes
& procedures.
Verified fault recovery mechanisms. Assisted with EMI and RFI testing.
Supervisor - supervised a team of 10 people responsible for implementing
design changes into prototype hardware.
EDUCATION:
Degree:
Pursuing BA
Program of Study:
Business
Name of School:
Metropolitan State University
Degree:
Technical
Program of Study:
Electronics / Computer Technology
Name of School:
St. Paul Technical College
CERTIFICATES/LICENSES:
Issuing Organization: Cisco
License Type:
Cisco CCNA
State:
MN
SKILLS:
Unisys 1100/2200/IX mainframe components.
EMC Clariion SAN storage devices.
Cisco routers & switches. CCNA certified, working on CCNP. Some Bay
and 3Com router experience.
Computer Network Technology (CNT) channel extenders and SAN devices.
Unix / Linux commands, file structures, and vi editor.
Ethernet, Token Ring, Fibre-Channel, and FDDI LANs..
Frame-relay, ATM, DS0, T1, T3, ISDN, xDSL circuits.
Troubleshoot & resolve LAN and WAN problems.Identify frame-relay UNI,
NNI, and PVC issues and resolve them.
Troubleshoot & resolve complex Unisys mainframe system problems. Understands
virtual storage, paging, and caching.
Motorola 68000 assembly language.
Unisys 1100/2200 assembly language, OS commands, ECL, Mapper. Understands
functions of compilers, assembers, mapping, linking & collecting.
Lucent / Navis Core frame-relay switches.
Some hands-on experience with VPNs & network security. Completed Cisco
Secure Virtual Private Networking and Managing Cisco Network Security
training.
FIPS-60 Bus & Tag, SCSI, ESCON, and serial interfaces.
TCP/IP, IPX, OSPF, EIGRP, RIP, SNMP protocols.
StrataCom and Newbridge ATM switches.
CMOS, VLSI, and fiber optic technologies.
NMS systems: Spectrum, NetCool, OpenView.
Ticketing systems: BellCore WFA, Clarify, !nterprise Integrator, Unisys
Primus.
PERSONAL STRENGTHS---
Excellent written and oral communication skills.
Excellent customer service skills.
Works well with teams and diverse groups.
Can manage multiple situations.
Pays attention to details.
Self starter, dependable and reliable.
Keeps in touch with latest industry trends and technologies.
NOTES:
I've been very fortunate to have traveled extensively throughout the world.
Some of the areas I've visited were Japan, China, Mexico, Canada, and
many countries in Europe. I'm familiar and respect other country's customs
and traditions. Enjoy traveling and corresponding with people.
INQUIRE
HERE
Fee based candidates recruiting for
LESS! 
Jobwerx
makes no representation as to the accuracy of information transmitted
herein. 110402
|
|
|
