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Is Your Documentation
Lean?
Abstract May 30, 2003 / Organizations that want to become and/or maintain
successful must continually evaluate all of their processes to assure
alliance with their objectives in an increasingly competitive business
environment. However, most of the time, process documentation is neglected
and is left to be reformed later.
We know of organizations that have ignored proper process documentation and, as a result, have lost more than $1,000,000 in business and/or have incurred more than $1,000,000 in Cost of Poor Quality (Rejections, Sorting, Rework). The purpose of any document should be defined in terms of its intended use, such as:
When created, the documents should be clear and user-friendly, such as:
The level of knowledge and education should be taken into consideration when developing a document. Successful organizations recognize the role of documentation and proper training in reducing the costs of variability and rework. However, most organizations fall into some of the same traps, time and time again.
There are times when your people know exactly what to do, but the creation
of a document (such as a checklist) would be considered a safeguard -
thus ensuring that proper procedures are followed. There is a direct correlation
between the level of education and training to the level of documentation
needed. The higher the level of education and training of the employees
- less documentation is needed. The premise is applicable throughout the
organization. For example, Tool Room Technicians seldom need any documentation,
but rather they need a print, which gives them the necessary details of
the proposed tool. Click here to view
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