The study is the only one to bring objective measures to the analysis of corporate performance from an online customer's perspective. Each company is assigned a Customer Respect Index (CRI(TM)), a qualitative and quantitative in-depth analysis and independent measure of a customer's online experience when interacting with companies via the Internet.

Travelocity received a rating of 9.2 out of 10 -- the highest overall among all travel sites. This compares to an average among travel agency sites as well as hotel sites of 6.9.

"The results of this study are a reflection of Travelocity's dedication to providing the absolute best in customer service and responsiveness, with a strong emphasis on maintaining the privacy of our customers and their information," said Sam Gilliland, CEO Travelocity. "When it comes to overall customer service, we believe there are tremendous benefits to hiring and training customer service representatives instead of outsourcing support from other companies. We're pleased to be recognized in these areas because it validates our thinking that we can better respond to customer needs by investing in the team that serves them and by maintaining a strong privacy policy."

By looking at more than 500 Web sites in detail, The Customer Respect Group has determined 25 different attributes that combine to create the entire online customer experience. These attributes have been grouped together and measured as indicators of Privacy (respects customer privacy), Principles (values and respects customer data), Attitude ('body language' of site), Transparency (open and honest policies), Simplicity (customer-focused usable site), and Responsiveness (quick and thorough responses to inquiries). Combined, they measure a company's overall Customer Respect.

"More than half of all online customers seek assistance when booking travel," said Donal Daly, CEO of The Customer Respect Group. "Thus a positive online experience is crucial to acquire and retain business in this industry. In fact, there are few sectors, where the click experience is so important. We applaud Travelocity's most successful efforts in being an online customer- focused company."

The Customer Respect Group is an international research and consulting firm that uses its Customer Respect Index methodology to help companies improve how they treat their customers online. The Customer Respect Group is headquartered in Bellevue, WA. For additional information, visit www.customerrespect.com .

About Travelocity

Travelocity, a Sabre Holdings company, pioneered the online travel space and continues to be the most popular travel service on the Web, giving consumers access to hundreds of airlines, thousands of hotels and cruise, last-minute and vacations packages, and best-in-class car rental companies, all backed by 1,000 customer service representatives staffed to provide 24-hour assistance. With 38 million members, Travelocity is the sixth largest travel agency in the United States. It has been recognized worldwide for its leadership in the online travel space, and it operates or powers Web sites in five languages across four continents.

Sabre Holdings Corporation (NYSE: TSG) is a world leader in travel commerce, retailing travel products and providing distribution and technology solutions for the travel industry. More information about Sabre Holdings is available at http://www.sabre-holdings.com . Additional information about Travelocity can be found on the Web at http://www.travelocity.com .