Quality Systems

Quality

Quality is how well a product or service satisfies the needs of the customer. This includes ALL aspects of the needs of the customer such as specifications, delivery method or date, price, etc. Basically everything.


Quality Assurance

This is similar to quality control, but has more to do with the process than the product. These are the systems that can demonstrate that the organization can meet the specifications and requirements of the customer. They also allow the management of the organization to know that the customer's requirements are being met.

Description of Quality Systems

ISO

The acronym-like term "ISO" stands for The International Organization for Standardization, based in Geneva, Switzerland. Founded in 1947 for the purpose of advancing standardization around the world, this non-governmental organization is now comprised of over 130 member countries. Each country is represented by its respective national standards body and participates in developing standards to facilitate trade of goods and services in the global marketplace. The standards developed apply not only to economic related activities but also cover the related technology and science involved in these pursuits.


Often thought to be an acronym, the term "ISO" is actually derived from the Greek word "isos" which means "equal" or "equivalent." From this word comes the modern prefix "iso-" which occurs in words such as "isotonic" and "isogonic" each having the concept of equivalency in its definition. The term "ISO" was chosen because of its close approximation to an acronym of The International Organization for Standardization and because it would avoid the varying acronyms that would result due to translations of the name into different languages around the world. In other words, a standard name for the organization that defines standards.


QS-9000 Quality System Requirements have been developed by US-based Chrysler, Ford and General Motors with the purpose to define their fundamental quality system expectations. Revisions of European affiliates have been included in order to facilitate the implementation of QS-9000 in Europe. QS-9000 requirements apply to suppliers of production materials, production or service parts as well as heat treating, painting, plating and other finishing services.

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